The new assessment framework consist of the Quality Statements & KLOE’s. At QMADS we offer Mock Inspection service through which we can assess your evidence and compliance levels to highlight all the red flags before the real CQC inspection. This enables you to improve your compliance and enable you to score Good or Outstanding ratings. 

Quality statements are the commitments that providers, commissioners and system leaders should live up to. Expressed as ‘we statements’, they show what is needed to deliver high-quality, person-centred care. 

KLOE’s – Key Lines of Enquiries.

SAFE

1. Learning culture

2. Safe systems, pathways and transitions

3. Safeguarding

4. Involving people to manage risks

5. Safe environments

6. Safe and effective staffing

7. Infection prevention and control

8. Medicines optimisation

EFFECTIVE

1. Assessing needs

2. Delivering evidence-based care and treatment

3. How staff, teams and services work together

4. Supporting people to live healthier lives

5. Monitoring and improving outcomes

6. Consent to care and treatment

CARING

1. Kindness, compassion and dignity

2. Treating people as individuals

3. Independence, choice and control

4. Responding to people’s immediate needs

5. Workforce wellbeing and enablement

RESPONSIVE

1. Person-centred care

2. Care provision, integration, and continuity

3. Providing information

4. Listening to and involving people

5. Equity in access

6. Equity in experiences and outcomes

7. Planning for the future

WELL-LED

1. Shared direction and culture

2. Capable, compassionate and inclusive leaders

3. Freedom to speak up

4. Workforce equality, diversity and inclusion

5. Governance, management and sustainability

6. Partnerships and communities

7. Learning, improvement and innovation

8. Environmental sustainability – sustainable development

We can help you with Mock Inspection to check your compliance levels against the new framework, please click here to check the prices.