CQC compliance service
CQC Policies & Compliance Portal
Includes: Tailored Policies + Procedures + Forms + Audits + Compliance Tools + Automatic Policy Updates.
Or call 0208 111 1188Trusted by UK providers since 2012
In short
We supply fully aligned policy suites for social care, primary and private healthcare, online services and specialist providers. Our policies are mapped against CQC Regulations, Quality Statements and relevant industry best practice, and are designed for operational use, audit and inspection readiness.
Through our policy management platform, we also keep your policies current, organised and updated when relevant regulatory requirements change — reducing the administrative burden on your team.
Often combined with CQC Registration, Business Plan and Interview Preparation.
What are CQC policies?
Policies and procedures explain how your organisation will operate safely, effectively and consistently, and how your team will meet its regulatory and legal responsibilities.
They cover areas including safeguarding, medicines, recruitment, governance, complaints, consent, infection control, workforce management, risk, clinical practice and quality assurance.
For new providers, CQC requires specific policies and supporting documents as part of the registration process. Registered providers must then ensure their documentation remains current and reflects how their service actually operates.
A good policy library should therefore be more than a set of documents — it should form part of your organisation's day-to-day governance and compliance framework.
Our service
Your policies. One platform. Always updated.
Service-Specific Policy Library
A policy suite selected around your service type, regulated activities and operational requirements.Tailored Policies & Procedures
Documents adapted to reflect your organisation, service model, responsibilities and regulatory requirements.Automatic Policy Updates*
We monitor relevant regulatory and legislative developments and update affected policies when changes are required.Policy Management Platform
A central digital location for accessing and managing your organisation's policy library.Procedures, Forms & Compliance Tools
Supporting forms, logs, checklists, assessments, audit tools and operational templates where applicable.Regulatory Alignment
Policies structured around applicable legislation, CQC regulations, quality requirements and recognised sector guidance.Version & Review Management
Clear policy versions, review dates and document controls help ensure your organisation is working from current documentation.Editable Documentation
Where included within your package, policies can be supplied in editable formats for operational use and local customisation.Ongoing Compliance Support
Our team remains available for policy-related queries, clarification and regulatory guidance within your agreed service package.
Core Compliance, Governance & Operational Policies
Governance, Quality & CQC Compliance
Governance, quality assurance, auditing, Duty of Candour, statutory notifications, fit and proper persons, compliance monitoring, non-compliance, significant events, corrective actions and regulatory reporting.Safeguarding & Protection
Adult safeguarding, child safeguarding, abuse and neglect, self-neglect, domestic abuse, allegations, whistleblowing, Prevent, missing persons, restraint and protection from improper treatment.Clinical Governance & Patient Safety
Clinical governance, clinical guidance, referral pathways, test-result management, patient pathways, NICE guidance, safety alerts, medical emergencies, serious incidents and clinical-risk controls.Medicines, Prescribing & Controlled Drugs
Medicines management, administration, PRN medicines, storage, disposal, controlled drugs, covert medication, repeat prescribing, remote prescribing, pharmaceutical refrigeration and medication errors.Infection Prevention & Clinical Hygiene
Infection control, hand hygiene, PPE, decontamination, sterilisation, autoclaves, sharps and needlestick injuries, biological substances, infectious diseases and environmental hygiene.Care Planning & Person-Centred Care
Assessments, care plans, person-centred care, dignity, privacy, independence, advocacy, consent, mental capacity, best interests, personal care, nutrition and service-user rights.Workforce, HR & Employment
Recruitment, DBS, induction, contracts, probation, appraisal, supervision, disciplinary, grievance, sickness, maternity, paternity, flexible working, performance management, redundancy and staff conduct.Training, Competency & Professional Development
Mandatory training, Care Certificate, training matrices, training needs assessments, learning contracts, competency requirements, study and development policies and professional-registration checks.Information Governance, GDPR & Cyber Security
Data protection, GDPR, confidentiality, patient records, records retention, information security, cyber security, computer use, electronic communications, hardware registers, privacy notices and secure data transfer.Complaints, Consent & Service-User Experience
Complaints procedures, complaint forms and reviews, consent protocols, electronic consent, patient feedback, service-user feedback, chaperones, communication standards and access to records.
Specialist, Service-Specific & Management Policies
Health, Safety, Premises & Environment
Health and safety, fire safety, fire risk assessments, COSHH, premises standards, legionella, PAT, electrical equipment, lone working, manual handling, slips and falls, environmental risks and maintenance.Business Continuity, Emergency & Incident Management
Business continuity, crisis management, power failure, flooding, gas leaks, adverse weather, emergency preparedness, emergency drugs, major incidents, incident reporting and out-of-hours arrangements.Finance, Governance & Corporate Controls
Financial probity, financial procedures, fraud prevention, petty cash, purchasing, gifts and gratuities, conflicts of interest, insurance, expense management and corporate controls.Digital Health, Telemedicine & Remote Care
Virtual consultations, telemedicine checklists, remote prescribing, electronic consent, digital patient pathways, online records, information governance, remote clinical delivery and telehealth service information.Ambulance & Patient Transport
Booking procedures, in-transit monitoring, non-emergency transport consent, bariatric patient handling, vehicle safety checks, vehicle standards, emergency preparedness and transport-specific patient pathways.GP & Primary Care Operations
Appointments, cervical screening, immunisations, cold chain, repeat prescribing, GP2GP transfers, referral management, telephone consultations, test results, patient registration and practice operations.Specialist Clinical Procedures
Anaphylaxis, oxygen, defibrillators, catheter care, PEG feeding, dysphagia, diabetes, pressure-area care, autoclaves, sterile instruments and specialist clinical protocols.Social Care & Daily Living Support
Personal care, bathing, continence, nutrition, dementia care, challenging behaviour, outings, holidays, service-user monies, home records, key holding, household support and family involvement.Equality, Diversity, Human Rights & Inclusion
Equality and diversity, discrimination, human rights, disability access, inclusive language, ethnic monitoring, social inclusion, dignity and reasonable adjustments.Forms, Templates, Audits & Compliance Tools
Audit tools, checklists, registers, risk assessments, consent forms, staff letters, appraisal forms, recruitment forms, training records, monitoring forms and operational templates.
Process
Free Initial Consultation
We review your service type, regulated activities and current policy requirements.Policy Requirements Review
We identify the policies, procedures and supporting documents relevant to your service.Proposal & Quotation
You receive a clear proposal outlining the scope, deliverables and applicable fee.Policy Library Setup & Tailoring
We configure and tailor your policy library to reflect your organisation, service model and regulatory requirements.Platform Access & Delivery
Your policy library is made available through the policy management platform, with documents provided in the agreed formats.Ongoing Updates & Support
For managed subscribers, we continue to update relevant policies and provide ongoing policy and compliance support.
Pricing
Individual Policies
£20 + VAT = £24
per item
Policy Management & Compliance Portal
£200 + VAT = £240
per month
- £300 + VAT = £360 Set-up Fee (One-off)
Buy Them All Outright
£3000 + VAT = £3,600
one-off payment
Why choose us?
Specialist Regulatory Expertise
QMADS has specialised in health and social care regulatory compliance since 2012.Policies Written for Regulated Services
Our documentation is developed specifically for health and social care environments rather than generic business use.Built Around Your Service
Your policy requirements are determined by your regulated activities, service model, workforce and operational risks.More Than Static Documents
Our managed model combines policies, regulatory monitoring, updates and ongoing compliance support.Operationally Practical
Policies are designed to be understood and implemented by managers and staff — not simply stored for inspection.Ongoing Updates
Your documentation can continue to evolve as legislation, regulatory guidance and your service change.One Compliance Partner
QMADS can support your wider regulatory journey, including registration, governance, business planning, interview preparation, mock inspections, remediation and ongoing compliance.
Find the right policy solution
Keep your policies current. Reduce the administrative burden. Stay focused on your service.
Answers
Common questions
Your package can include policies, procedures, protocols, forms, logs, checklists, assessments, audit tools and governance templates. The exact library depends on your service type and regulated activities.
The fee depends on your sector and how large and complex the pack needs to be. The current fee and range are shown in the pricing section of this page and confirmed at the free consultation, once we know your service type and what policies you already hold.
Book a free consultation and we identify the correct pack for your regulated activity. We then review your service model, tailor and brand the policies, and deliver them in Word and PDF. An optional ongoing update service keeps the pack aligned with regulatory changes.
Yes. Where required, policies are adapted to reflect your organisation, service model and operational arrangements rather than being supplied as generic documents.
QMADS monitors relevant regulatory and legislative developments. Where a change affects your documentation, the relevant policies are reviewed and updated through the managed policy service.
Yes. We can review your existing documentation and identify whether policies are missing, outdated or require revision. You do not necessarily need to replace suitable documents.
CQC does not operate an approval scheme for commercial policy providers (thats not their job). Our policies are developed to align with applicable regulatory requirements and CQC guidance, but every provider remains responsible for implementing them appropriately within their own service.
Yes. The managed service can support both new providers preparing for registration and existing providers that need to maintain an up-to-date policy and compliance framework.
Yes. Individual policies or specialist documents can be provided where you do not require a complete policy library. Pricing depends on the document and complexity.
Subscription and cancellation arrangements are set out in your service agreement before you subscribe.
Why providers choose QMADS for this
Operational relevance
Policies your team can put into practice
Documentation aligned with how your service operates, with clear procedures and practical responsibilities.
Tailored service
Built around your service
Your advice, documentation and action plans reflect your activities, team, premises and operational priorities.
Quality assurance
Attention to the detail that matters
A structured review of your documentation and arrangements helps identify gaps, inconsistencies and operational risks.
Next step
Talk to us about CQC Policies & Compliance Portal
Book a free consultation or send us your details, and a QMADS consultant will come back to you with scope, timescales and a confirmed fee.